Eleni StathoulisWho are you leaving behind with your omnichannel approach?An omnichannel approach — in any industry — looks at how to integrate every channel and touchpoint your customers/members have with your…Sep 9, 2022Sep 9, 2022
Eleni StathoulisTalking DesignAt the beginning of this year, I sat down with with Gary David and Adam Gamwell, Ph.D. from the Experience by Design podcast to discuss all…Apr 30, 2022Apr 30, 2022
Eleni StathoulisA Primer on Service Design: A PodcastI recently had the opportunity to sit down with Jane Portman from UI Breakfast to discuss Service Design. What is it? How can we make it…Oct 29, 2021Oct 29, 2021
Eleni StathoulisDiscussing Design: A PodcastThis past summer, I had the opportunity to speak with Alessio Ferracuti from the podcast series: Users First — A UX Design Podcast. Our…Oct 29, 2021Oct 29, 2021
Eleni StathoulisWhat is a Service Blueprint and how does it serve us?What makes it different than a Journey Map and why would we use one over the other?May 14, 2021May 14, 2021
Eleni StathoulisWhat’s in a Journey Map and how does it serve us?First, let’s begin by defining what a Journey Map is. A Journey Map outlines the path a user takes throughout an experience. This can be…Apr 14, 2021Apr 14, 2021
Eleni StathoulisDefining the Abstract: A Primer on Service DesignService Design creates the circumstances for an experience to take place.¹ This is the most simple and clear definition I’ve come across…Mar 30, 2021Mar 30, 2021
Eleni StathoulisWorking HolisticallyWe often begin a project taking into account all the roles and disciplines that are necessary to make that project a success — whether…Mar 23, 2021Mar 23, 2021
Eleni StathoulisFinding Innovation in Unlikely PlacesInnovation is such a lofty term. At its essence, it’s taking a new idea and turning it into a product, service or experience that improves…Mar 12, 2021Mar 12, 2021
Eleni StathoulisMaking Design Less SubjectiveDesign is subjective. Dealing with projects that have an extensive process and expansive stakeholder group, can be challenging. The key in…Mar 3, 2021Mar 3, 2021
