Eleni Stathoulis – Medium

Eleni Stathoulis

Who are you leaving behind with your omnichannel approach?

An omnichannel approach — in any industry — looks at how to integrate every channel and touchpoint your customers/members have with your…

Sep 9, 2022

Who are you leaving behind with your omnichannel approach?

Sep 9, 2022

Talking Design: A Podcast

At the beginning of this year, I sat down with with Gary David and Adam Gamwell, Ph.D. from the Experience by Design podcast to discuss all…

Apr 30, 2022

Apr 30, 2022

A Primer on Service Design: A Podcast

I recently had the opportunity to sit down with Jane Portman from UI Breakfast to discuss Service Design. What is it? How can we make it…

Oct 29, 2021

Oct 29, 2021

Discussing Design: A Podcast

This past summer, I had the opportunity to speak with Alessio Ferracuti from the podcast series: Users First — A UX Design Podcast. Our…

Oct 29, 2021

Oct 29, 2021

What is a Service Blueprint and how does it serve us?

What makes it different than a Journey Map and why would we use one over the other?

May 14, 2021

What is a Service Blueprint and how does it serve us?

May 14, 2021

What’s in a Journey Map and how does it serve us?

First, let’s begin by defining what a Journey Map is. A Journey Map outlines the path a user takes throughout an experience. This can be…

Apr 14, 2021

What’s in a Journey Map and how does it serve us?

Apr 14, 2021

Defining the Abstract: A Primer on Service Design

Service Design creates the circumstances for an experience to take place.¹ This is the most simple and clear definition I’ve come across…

Mar 30, 2021

Defining the Abstract: A Primer on Service Design

Mar 30, 2021

Working Holistically

We often begin a project taking into account all the roles and disciplines that are necessary to make that project a success — whether…

Mar 23, 2021

Working Holistically

Mar 23, 2021

Finding Innovation in Unlikely Places

Innovation is such a lofty term. At its essence, it’s taking a new idea and turning it into a product, service or experience that improves…

Mar 12, 2021

Finding Innovation in Unlikely Places

Mar 12, 2021

Making Design Less Subjective

Design is subjective. Dealing with projects that have an extensive process and expansive stakeholder group, can be challenging. The key in…

Mar 3, 2021

Making Design Less Subjective

Mar 3, 2021

Eleni Stathoulis

Eleni Stathoulis

Strategist and Service Designer. Humanizing the tangible and intangible, while accounting for the systems and structures we design within.

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