Eleni StathoulisWho are you leaving behind with your omnichannel approach?An omnichannel approach — in any industry — looks at how to integrate every channel and touchpoint your customers/members have with your…4 min read·Sep 9, 2022----
Eleni StathoulisTalking DesignAt the beginning of this year, I sat down with with Gary David and Adam Gamwell, Ph.D. from the Experience by Design podcast to discuss all…1 min read·Apr 30, 2022----
Eleni StathoulisA Primer on Service Design: A PodcastI recently had the opportunity to sit down with Jane Portman from UI Breakfast to discuss Service Design. What is it? How can we make it…1 min read·Oct 29, 2021----
Eleni StathoulisDiscussing Design: A PodcastThis past summer, I had the opportunity to speak with Alessio Ferracuti from the podcast series: Users First — A UX Design Podcast. Our…1 min read·Oct 29, 2021----
Eleni StathoulisWhat is a Service Blueprint and how does it serve us?What makes it different than a Journey Map and why would we use one over the other?3 min read·May 14, 2021----
Eleni StathoulisWhat’s in a Journey Map and how does it serve us?First, let’s begin by defining what a Journey Map is. A Journey Map outlines the path a user takes throughout an experience. This can be…4 min read·Apr 14, 2021----
Eleni StathoulisDefining the Abstract: A Primer on Service DesignService Design creates the circumstances for an experience to take place.¹ This is the most simple and clear definition I’ve come across…5 min read·Mar 30, 2021----
Eleni StathoulisWorking HolisticallyWe often begin a project taking into account all the roles and disciplines that are necessary to make that project a success — whether…2 min read·Mar 23, 2021----
Eleni StathoulisFinding Innovation in Unlikely PlacesInnovation is such a lofty term. At its essence, it’s taking a new idea and turning it into a product, service or experience that improves…3 min read·Mar 12, 2021----
Eleni StathoulisMaking Design Less SubjectiveDesign is subjective. Dealing with projects that have an extensive process and expansive stakeholder group, can be challenging. The key in…4 min read·Mar 3, 2021----